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Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
PRINTFUL.COM CONDITIONS:
Prinful.com is our main Print on Demand Provider, we go by their conditions:
Claims regarding items that are damaged, defective, or incorrectly printed must be made within 30 days from the time the product was received. In cases of packages that go missing during shipment, claims should be submitted within 30 days following the predicted delivery date. We will bear the cost for claims that are determined to be due to our mistake.p
In instances where you discover issues with the products or any other aspect of the order, please provide a report on the problem.
The default return address is the Printful facility. When a returned shipment arrives, an automatic email will be sent to notify you. After 30 days, unclaimed returns will be given to charity. If the return address is not set to the Printful facility, you will be held responsible for any returned shipments you receive.
The return address of your store is by default Printful’s, and is based on where your package was fulfilled:
- Packages sent out from our US and Mexico fulfillment centers are returned to our Charlotte facility: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.
- Packages sent out from our facility in Canada are returned to: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada.
- Packages sent out from our Latvian facilities are automatically returned to Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia.
- Packages sent out from our Spanish facility are automatically returned to Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.
- Packages sent out from our UK facility are automatically returned to Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ.
- Packages fulfilled by our partner facilities in Australia are returned to: 40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders, except for phone cases); 6 Axis Crescent, Dandenong South VIC 3175, Australia (phone cases).
- Packages fulfilled by our partner facility in Japan are returned to: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan.
- Packages fulfilled by our partner facility in Brazil are returned to: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias – RJ, Brasil.
If you display a return address on your website, we advise you to publish a disclaimer that it should be used only for product returns. All other types of correspondence (notices, letters, etc.) sent to our address will be returned to the sender, as we’re not legally permitted to open correspondence that’s not addressed to us.
Once a return package reaches our facility, we’ll notify you via email. Based on the reason for the return, we’ll decide what the next steps should be. Check out our return policy for more info.
You can also set your own return address if it’s in the US and not a PO box. Please note that if you set your own return address, you will be responsible for your own returns.
Incorrect Address – If an address deemed inadequate by the courier is provided by you or your final customer, the shipment will be sent back to our facility. Once we have a corrected address from you, you’ll be responsible for the costs of reshipping (if applicable).
Unclaimed – Unclaimed shipments that are returned to our facility will necessitate a reshipment fee, which you or your final customer will bear (if applicable).
If you have not created an account on printful.com and established a billing method, you consent that any orders returned due to an incorrect shipping address or a failure to claim the shipment cannot be reshipped and will be donated to charity at your expense (without a refund being issued).
Printful does not allow returns of sealed items, including but not limited to face masks, due to public health or hygiene considerations. You consent that any returned orders containing face masks cannot be reshipped and will be disposed of.
Returned by Customer – We recommend your customers reach out to you before returning any items. We do not provide refunds for buyer’s remorse, except for customers in Brazil. The decision to accept returns or offer size exchanges for products, including face masks, is at your discretion and expense. If you decide to accept returns or offer size exchanges, a new order for a face mask or a different size product must be placed at your expense. Customers in Brazil who wish to return an item must get in touch with our Customer Service within 7 consecutive days of receipt, providing a picture of the item. The return request will be evaluated to check if the product has been used or damaged, even partially. In such cases, a refund cannot be granted.
Notice for EU consumers: As per Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be applicable for:
- goods that are made to the consumer’s specifications or are noticeably personalized;
- sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,
Consequently, Printful has the discretion to refuse returns.
What if an order gets lost in the mail?
For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. But no worries! Printful will cover the costs of reprinting and shipping a replacement order for you.
We may ask for your help before doing that, like confirming that the shipping address was correct. It would also be good to double-check that you got in touch with the shipping carrier to try locating the lost order.
Keep in mind that if tracking information states an order was delivered but your customer thinks they haven’t received it, we won’t take responsibility and reship that order. In that case, any replacements would have to be at your expense.
This Policy is governed and construed in accordance with the English language, irrespective of any translations made for any purpose.
For additional information on returns, please refer to our FAQs.